DELIVERY INFORMATION

Due to current uncertainties, we only offer delivery within the UK. Some delivery times are also taking longer than usual.

We aim to dispatch all orders the same day as long as the order is received by 11am Monday - Friday (excluding Bank Holidays). All other orders will be dispatched the next working day.

Standard Shipping Orders are sent via a service of our preference based on the weight and value of the item(s) you have ordered and cannot be selected at your preference. If you select another shipping option when you have qualified for Free Shipping we will assume that this is your preference and we cannot guarantee a refund if it was a mistake. If we have to send the item(s) via courier we cannot provide Saturday delivery.

Shipping orders will aim to be dispatched the same day as long as the order is received by 11am Monday - Friday (excluding Bank Holidays).

If you have preordered new releases along with other items, we will hold the whole order until all items are ready for dispatch. If you wish to receive your items in two shipments, please order them separately.

 

DELIVERY PRICING

We use a tiered delivery cost for our items depending on the amount you spend.

Standard Shipping breaks down below: (48 Hour Service)

• £2.95 for orders upto £30
• FREE shipping for orders over £30

Express Shipping £5

RETURNS

RIGHT TO CANCEL

If you change your mind and wish to return any "in stock" items, you have 14 days from the date that you received them to inform us of your decision, for pre ordered items we do not accept returns unless faulty. For any returns you will be responsible for all postage costs relating to dispatch and returning the product, and are completely responsible for ensuring the items are returned to us in the same condition received.

If returned goods are not returned in the same condition received, we withhold the right to deduct 25% from the refund cost or refuse the return outright.

If you are cancelling a pre order after payment has been made on the website, we refund the balance less any third party payment fees incurred on accepting your pre order. (i.e paypal fees, credit card transaction fees)

If you wish to cancel a ticket for an event, you have to let us know at least 48 hours before the event is due to occur. After this time, the tickets are non-refundable however can be transferred to another player.

DAMAGED OR FAULTY

In the event that any item arrives damaged, a mistake has been made on your order or the item is faulty then please contact us on 01304 262 663 or email us at contact@xpg.co.uk.

You will have 30 days from receiving your order in which to inspect any goods and inform us if any item is faulty upon arriving. It is your responsibility to inform Muckell Trading Company Limited of any defects to any products. If no communication is made within 30 days, Muckell Trading Company Limited will consider this item as accepted by you, the customer.

If Muckell Trading Company Limited hears from you within the allotted time frame regarding a defective item, you will qualify for a replacement or refund once the items have been returned and received by us, complete with your order number. The items must still be in the same condition in which it was received.

RETURNS ADDRESS & OTHER INFORMATION

Please see our Terms & Conditions for further information on our Returns Policy.

Returns Address:

XPG, Unit E, The Old Boiler House Business Park, Menzies Road, Whitfield, CT16 2HQ